Privacy Policy
Last Updated: July 16, 2025
1. Who We Are
IT Dominion LLC ("IT Dominion", "we", "our") is a company registered in Florida that offers IT infrastructure, cybersecurity, and automation services. Official website: https://itdominion.com
2. Personal Data We Collect
| Category | Examples | Source | Purpose |
|---|---|---|---|
| Identification | First name, last name, company name | Contact forms, phone appointments | Billing, support |
| Contact | Email, mobile phone | Forms, chat, event registrations | Service and marketing communications |
| Web usage data | IP address, browser, pages visited, time on site | Cookies, GA4, Search Console, Hotjar | Improve performance and UX |
| Marketing preferences | Opt-in/Opt-out SMS and email | Consent checkbox, "unsubscribe/STOP" links | Comply with TCPA and CAN-SPAM |
3. Legal Basis for Processing
- Contract performance (provision of IT services).
- Consent (newsletter and SMS subscription).
- Legitimate interest (site security, fraud prevention).
- Legal compliance (tax and regulatory requirements).
4. How We Use Your Information
- Respond to inquiries and issue proposals.
- Provide support and monitoring services.
- Send technical and commercial notifications (email, SMS).
- Analyze traffic and improve our content.
- Comply with accounting and legal obligations.
4.1. SMS Messages
- Message types: ticket updates, maintenance reminders, occasional promotions.
- Frequency: variable, maximum 4 messages/month unless there is an open ticket.
- Cost: carrier rates may apply.
- Opt-out: reply STOP at any time (automatic confirmation). For help, send HELP.
- By checking the "I agree to receive SMS" box, you provide your express consent under the TCPA.
5. Cookies and Similar Technologies
We use first-party and third-party cookies for:
- Web analytics (Google Analytics 4).
- Functionality and performance (Divi, Cloudflare).
- Advertising (Meta Pixel, LinkedIn Insight Tag) - only if you accept in the cookie banner.
You can manage cookies from your browser or the preferences banner.
6. Who We Share Your Data With
- We do not share your information with any other provider or business.
7. Information Security
We apply TLS encryption, firewalls (UFW, Cloudflare), multi-factor authentication, and encrypted backups. However, no system is 100% secure; please notify us immediately if you suspect any issues.
8. Data Retention
- Active clients: active contract + 5 years per accounting regulations.
- Leads without contract: 12 months or until you cancel your subscription.
- SMS/Email consent logs: 4 years for carrier audit and TCPA compliance.
9. Your Rights
You may access, rectify, delete, restrict, or object to processing and port your data. If you reside in California, you also have CCPA/CPRA rights.
Write to us at info@itdominion.com or call +1 (813) 295-6820. We respond within 30 days.
10. Changes to This Policy
We will post updates on this page and indicate the revision date. Substantial changes will be communicated by email and/or SMS when appropriate.
11. Contact
IT Dominion LLC1545 Larkin rd, Spring Hill, FL 34608
Phone: +1 (813) 295-6820 | Email: info@itdominion.com