IT Dominion

Our Services

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At IT Dominion, we are your strategic technology partner: we transform processes, protect your information, and help you grow. With a clear, professional, jargon-free approach, we offer customized solutions that truly make a difference.

We Power Your Business with Smart Technology

Technical Support

Stress-free technology:

  • Expert assistance when you need it most.
  • Fast resolution for hardware, software, and network issues. Remote or on-site support.

Cybersecurity

Protect your future.

  • Comprehensive protection against malware, phishing, and online attacks.
  • Secure backup and data encryption for efficient recovery.

Automation

Streamline your business:

  • Eliminate repetitive tasks and reduce errors with automated workflows.
  • Integrate your systems without manual intervention. Increase productivity and reduce costs:

Networks & Servers

Solid infrastructure:

  • Proactive monitoring of networks and servers.
  • We protect you with constant updates, automatic backups, and disaster recovery.
  • Enhanced security with firewalls and access controls: minimize risks and meet regulatory compliance

Artificial Intelligence

Intelligent automation:

  • AI that learns from your data to optimize repetitive tasks and detect key patterns.

  • Anticipate sales trends, demand, or risks before they happen.

  • Improved customer service: chatbots and virtual assistants available 24/7, with more accurate and personalized responses.

Communications & Cloud

  • Voice over IP (VoIP): high-quality, scalable, and affordable calls, all managed from apps or IP phones.

  • Fax over IP (FoIP) sends and receives documents without obsolete hardware.

  • Cloud Services: backup, secure storage, and remote access that guarantee continuity and protection, all without technical complications.

Frequently Asked Questions

We offer quick and clear answers to the most common questions so you can make the most of our services.

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Voice over IP (VoIP)

What is VoIP and how does it benefit me?
VoIP (Voice over IP) allows you to make calls over the Internet instead of traditional phone lines, reducing costs, improving quality, and offering greater flexibility: mobile extensions, video, CRM integration, and much more.

Can I keep my current number?
Of course! We can help you port your existing number so you don’t have to change your contact line with customers.

What if the Internet fails or there are traffic spikes?
VoIP works best with a stable connection of at least 80 kbps per call; additionally, we can implement redundancy and traffic prioritization to ensure continuity

Fax over IP (FoIP)

Is digital fax the same as traditional?
Yes, with Fax over IP you can send and receive faxes without physical machines. All paperwork is archived in the cloud, reducing costs and taking up less space.

Cloud Services

Why migrate to the cloud?
The cloud allows you to access your files and applications from anywhere, without investing in expensive hardware. It also reduces installation times and offers scalability according to your needs.

Is the cloud secure?
Yes. We use encryption, automatic backups with geographic redundancy, and robust access controls. We also offer rapid disaster recovery plans.

What if the Internet goes down?
We can configure secondary mobile connections or automatic failover so your critical services remain accessible.

Cybersecurity

What do your services include?
We protect your business against malware, phishing, and other threats, with 24/7 monitoring, secure backups, and team training to maintain high prevention levels.

Automation & AI

How much time can they save?
Automating repetitive tasks can free up hours of your day and reduce errors. Processes like invoicing, notifications, and data analysis go from hours to minutes.

What AI applications do you offer?
We implement chatbots for customer service, predictive analytics for sales, and intelligent reports that improve strategic decision-making.

How effective are automated reminders?

SMS reminders reduce no-shows by up to 29% compared to only 39% with manual calls.

  • Combined email and SMS campaigns achieve up to 47% more retention and higher conversion.

What types of messages can I automate?
You can configure automatic sending of:

  • Appointment or purchase confirmations.

  • Prior reminders via SMS or email.

  • Follow-up notifications and satisfaction surveys.
    All without human intervention once triggers and templates are defined.

Can it integrate with Google and Microsoft?
Yes, we use platforms like n8n to connect your calendars and internal processes with Gmail, Google Calendar, Microsoft Outlook, Teams, SharePoint, Dynamics, and more. This allows, for example:

  • Each new appointment in Google Calendar automatically generates reminders to the client.

  • When confirmed by email, a scheduled SMS is sent before the appointment.